The simple answer is that we’ll work with you to fix it. We go out of our way to ensure compatibility before we update plugins, themes, or WordPress core software, but sometimes the results of an update are unexpected and things break. If an update we perform causes something to break, we’ll roll back the update to the most recent stable version, and provide you with a recommendation for a path forward to get the issue resolved.

Our team will assist until your website is clean, safe, and back online. In the event of a site hack that requires more in-depth remediation, we’ll provide a discounted quote for resolution.

You can ask us as many questions as you’d like, and if your request is covered by your plan, then we’ll take care of it right away. Our plans include up to fifteen (20) minutes of issue investigation per request at no additional charge. If the issue requires more involved analysis and investigation, we will send a cost estimate to investigate and resolve the issue.

Yes, we offer improved pricing for clients with 5 or more sites.

We offer a full refund within the first 30 days of purchasing one of our plans. If you’re unsatisfied with our service for any reason during your trial period with us, we’ll give you back 100% of the money you gave us.

If following the trial period you wish to cancel, you can do so at any time. We don’t offer pro-rated refunds for flexible payment plans.

We include access to our enterprise-level licenses for helpful software like Video User Manuals, Advanced Custom Fields, Gravity Forms, and WP Migrate. Our clients are responsible for paying to renew all other plugin and theme licenses for their site. Licenses are revoked when a maintenance plan is canceled.

• Absolutely! We have an experienced Digital Marketing team ready to help grow your organic website traffic. Learn more about our SEO services.